Shipping & Returns

Shipping

  1. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations because there are no shipping routes to the specific area.

  2. Delivery Dates are based on the availability of your items and the shipment destination. Usually delivery can take 3-10 business days to arrive after order is processed, however for some products and certain locations it may take 10-25 business days for it to arrive.

  3. Once an order has been shipped you will receive an email, letting you know the tracking no. and the shipment provider used.

Returns Policy

You may return any items purchased through our store for a refund, if the item is not functioning as it is supposed to or there is any issue with the item, please send the item back to us we will take a look at it and provide you with a full refund.

You may return most new, unopened items upon delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchange Policy

If you would like an exchange for another item instead of a refund, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

Once you have clicked the return button, please send us a message stating that you would like to exchange the item for another product and let us know the product you would like an exchange for.

Thanks

Have Questions? Contact Us

GET WIND ENERGY & SOLAR PANEL INSTALLATION FOR $0 MONEY DOWN

Enjoy wind energy and solar panel installation for $0 down. Switch to renewable energy with no upfront costs, making it easier to save money while contributing to a sustainable future.

If you have any questions please contact one of our solar install specialists at (224) 307-4057 or email at info@windsoleil.com